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Solution Needed: Mold Found In New Luxury Apartments

Humidity Sensor Bathroom Fan vs. Wall Mounted Dehumidifier

325+ unit luxury apartment building almost at full capacity.

In 2020 our Ocean Isle Beach, NC office received a call from a multifamily building contractor who was finishing up a 325+ unit luxury apartment complex in Pennsylvania. He was completing the last building phase and was almost at full capacity in the finished buildings.

Mold Appeared in Less Than Six Months

Tenants had lived in these buildings as little as 6 months when evidence of mold started appearing. Tenants were immediately displaced into temporary hotel lodging, a restoration company was hired, and mold remediation began. The contractor who contacted us was desperate, overwhelmed, and searching. Searching for answers to why this happened in a brand-new multifamily complex, but more importantly he was searching for a quick solution. All fingers pointed to him as the culprit of the disaster. The developer, architect, engineer, and property management team on the project were upset and perplexed that this could happen to a project that wasn’t even a year old and seeking answers.

Solution Needed ASAP

The discovery of mold in the luxury apartment complex created liability for the owners and had to be mitigated as quickly as possible.

The presence of mold created a huge liability, health concerns, a plethora of paperwork, finger pointing, budget losses, and at-risk reputations. Emotions ran high and time was not on their side. They needed to solve this problem quickly and efficiently because every day mattered. They talked to numerous people in the industry and opinions circulated like wildfire. 

Did Innovative Dehumidifiers Have The Solution?

Organized by the contractor, the entire crew of professionals involved with the project happily jumped on a call with Innovative Dehumidifiers to discuss probable causes and solutions. On the call was the architect, mechanical engineer, owner, developer, contactor, mechanical contractor, and property management team. Upon listening to why the IW25 apartment dehumidifier exists and how it simply works with aiding in mold prevention we learned the team had mixed opinions.

Thinking wall mounted dehumidifiers were “overkill”, the team installed humidity sensor bathroom fans.

Although the contractor and management team were onboard, the engineer and developer discussed their thoughts aloud. They believed that purchasing wall mounted dehumidifiers for every apartment was “overkill” and that luxury complex’s issues were isolated in apartment bathrooms. So, they decided to focus solely on bathroom solutions instead of indoor relative humidity in the entire apartment. We walked away from that conversation knowing that although the fans helped, they couldn’t pull enough moisture throughout the whole apartment. Fans aren’t designed to pull moisture let alone from the entire apartment; they are designed to move air in a limited space. Regardless of our previous experience, years of testing and data, and personal involvement in the industry, they chose to purchase humidity sensor bathroom fans for each apartment.

Another Call To Innovative Dehumidifier Systems

Since installing Innovative Dehumidifier IW25 wall mount dehumidifiers in each of the 325 apartment units, no more mold has been discovered.

About 8 months later, we received another call from the contractor regarding the same luxury property.

The Pennsylvanian apartment complex was again experiencing high moisture issues and the presence of mold was found in bedroom closets, behind dressers, under beds, and on leather goods. The bathroom fans were installed and in great working condition, however, they were not adequately dehumidifying the apartments. The contractor shared they were all in agreement to give the IW25-4 tamper-proof dehumidifiers a try.

Innovative Dehumidifiers personally visited the project and installed the complex’s first wall mounted dehumidifier in one of the most problematic apartments. Within hours the relative humidity in the entire apartment lowered. By the end of the week, we shipped the remaining units for the property. All 325+ units were installed within 3 weeks.

Since installation, the Pennsylvanian luxury apartment complex has not experienced any mold related issues. They are no longer spending their time researching the cause or solutions. They are no longer worried about health concerns, liabilities, budgets, or reputations. They can focus on what they do best, building and providing mold-free homes for tenants in Pennsylvania.

To learn more about buying a dehumidifier for bathrooms, click here.

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What our Customers are saying….

  • 5
    "We have purchased and installed about 11 of the IW25 permanent dehumidifiers, and they are performing very well.  They have remedied our ongoing problem with high RH in certain apartments, and are the perfect solution. The fact that we can install them, set, and forget them is the true beauty of the product! Previously we had tried to manage the problem by supplying portable dehumidifiers, but always had trouble.  Even with the best of intentions, the resident fails to empty the bucket, or turns the portable off because of noise, or some other reason. But the resident quickly forgets the permanent dehumidifier is even there.  It is quieter, out of  the way, and requires no effort or attention from the resident. It's been a great solution for us!"
    Requires no Effort or Attention from the Resident
  • 5
    "As a resident of the north east we experience many days of high humidity throughout the year. I searched the internet until I ran across Innovative Dehumidifier Systems,LLC. I called and spoke with the tech people and a sales representative and decided to purchase their IW-25-4 IN Wall unit it wasn't even on the market yet, it was still in development. I placed the order and within about 5 weeks it was sitting on my porch just as promised. It was very easy to install only took less than a half hour to have it up and running, its working great I'm very pleased with the unit and the folks at Dehumidifier Systems,LLC." -Paul B. Pennsylvania
    Took less than a Half Hour to Have it up and Running
  • 5
    I was unsure how customer support was gonna be at first. But Thank You for being an "A PLUS" company. I'm glad I chose your company.
    “A PLUS” company
  • 5
    "We have installed the IW25-4 In-Wall dehumidifier and quite frankly, I love it.  It is the perfect solution, works great and was easy to install.  I am very happy with your product!" -Christopher L.  
    The Perfect Solution
  • 5
    "We bought an Innovative Dehumidifier for our restaurant in the Summer of 2020 and due to the fact that it has performed so well when we had humidity issues with our home this summer we reached out again and were quickly offered a solution and product. The team at at Innovative is outstanding and solutions oriented and go the extra mile to make sure the what was offered and purchased meets the demands after installation. Outstanding job, thank you."
    Solutions Oriented
  • 5
    "You guys are great to work with. Great product, great delivery all around, from customer service to getting the dehus to projects on time, with no damages from shipping. Easy install and great performance. I felt right at home talking with Leah and Brian when I was introduced to the new and improved dehu." -Mr. Jones President / Contractor Multifamily Industry Purchasing Since 2012
    Easy install and great performance.
    Mr. Jones - President/ Contractor
  • 5

    "I am pleased to inform you that I have had a positive experience regarding all aspects of the dehumidifier; performance of the IW25 unit has surpassed my expectations with regard to ability to extract moisture in cool(er) ambient temperatures.  I truly wish there were more US companies with the manufacturing attention to detail and level of customer care and concern that Innovative Dehumidifier has provided.  I'll be spending my money with the Innovative Dehumidifier Company the next time I have the need. 

    Thanks again!" Regards, Travis M. Electrical Engineer
    Surpassed my Expectations…
    Travis M.- Electrical Engineer
  • 5
    "In working with Innovative Dehumidifiers, I was thoroughly impressed with their knowledge. Not only about the product operation, but the installation and specifications. It was a pleasure working with them. And, we have a very satisfied customer. Thank you very much!"
    Superior Customer Service and Assistance
  • 5
    "We have been very pleased with the IW-25. They are easy to install, efficient, quiet, and provide a nice finished look. They provide permanent dehumidification with basically no required maintenance."
    Easy to Install
  • 5
    "The install of the unit was very easy. So far I am more than pleased with the unit and customer service experience I've had with your organization."
    Install of the Unit was very Easy
  • 5
    "We love the units over the competition.  They are quieter, more efficient, smaller, and operate cooler therefore keeping our units cooler for our tenants."
    Quieter, More Efficient, Smaller
  • 5
    "The IW-25 is clearly my first choice for dehumidification when an installed, economical, low maintenance and finished looking solution needs to placed… [Innovative Dehumidifier’s] customer service is hands on- they really know construction. It shows in the design and efficiency of this unit…"
    First Choice for Dehumidification

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Innovative Dehumidifiers Innovative Dehumidifier Systems, LLC, Dehumidifying Equipment, Ocean Isle Beach, NC
Intertek ETL Listed

Innovative Dehumidifier Systems, Llc.
6260 Ocean Highway W
Ocean Isle Beach, NC 28469

Direct: (910) 579-3348
Fax: (910) 579-4412

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