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Innovative Dehumidifiers

Innovative Dehumidifiers - Apartment Dehumidifiers - Multifamily Dehumidifier Solutions

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Product Warranty

IW25-4 Product Warranty (PDF)

Innovative Dehumidifier systems, LLC. warrants the equipment to be free from defects in workmanship and materials for a period of 60 months after shipment. This warranty is limited, however, to the repair or replacement of defective equipment at the manufacturer’s discretion. If it is necessary to return unit for service, customer is solely responsible for proper packaging and transportation costs to and from the service center. Customer must initiate warranty process by contacting IDS. Do not send any component or product back to IDS without a Return Material Authorization.

This limited warranty does not apply to any part or component that is damaged in transit or when handling, during installation, has been subject to misuse, has not been installed, operated or serviced according to the Seller’s instructions, or has been operated beyond the seller’s – rated capacity or has been altered in any way. Routine maintenance is not covered by this warranty. Lack of proper maintenance voids this warranty.

This warranty does not cover corrosion, freezing or acts of nature – flooding, fire, water damage, power surges, and hurricane or storm damage.

Seller’s liability is limited to replacement of defective parts or components and does not include any cost of labor (including, but not limited to, labor to remove and/or reinstall any defective part), refrigerant or piping. Customer may elect to have unit fixed locally with prior authorization in which case required replacement parts will be sent to customer at customer’s expense.

IDS shall not be responsible for loss of use of any product, loss of time, inconvenience, or damage to other equipment, or any other indirect or consequential damage with respect to
property whether as a result of breach of warranty, neglect, or otherwise.

THE WARRANTIES AND LIABILITIES SET FORTH ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, IN LAW OR IN FACT, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. IDS total liability, regardless of nature of claim shall not exceed original purchase price of the product. If a product or
component is replaced while under warranty, the applicable warranty period shall not be extended beyond the original warranty time period.

The foregoing shall constitute the total liability of seller in the case of defective performance of all or any of the equipment or services provided to Buyer. Buyer agrees to accept and hereby
accepts the foregoing as the sole and exclusive remedy for any breach or alleged breach of warranty by Seller

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What our Customers are saying….

  • 5
    "We have purchased and installed about 11 of the IW25 permanent dehumidifiers, and they are performing very well.  They have remedied our ongoing problem with high RH in certain apartments, and are the perfect solution. The fact that we can install them, set, and forget them is the true beauty of the product! Previously we had tried to manage the problem by supplying portable dehumidifiers, but always had trouble.  Even with the best of intentions, the resident fails to empty the bucket, or turns the portable off because of noise, or some other reason. But the resident quickly forgets the permanent dehumidifier is even there.  It is quieter, out of  the way, and requires no effort or attention from the resident. It's been a great solution for us!"
    Requires no Effort or Attention from the Resident
  • 5
    "As a resident of the north east we experience many days of high humidity throughout the year. I searched the internet until I ran across Innovative Dehumidifier Systems,LLC. I called and spoke with the tech people and a sales representative and decided to purchase their IW-25-4 IN Wall unit it wasn't even on the market yet, it was still in development. I placed the order and within about 5 weeks it was sitting on my porch just as promised. It was very easy to install only took less than a half hour to have it up and running, its working great I'm very pleased with the unit and the folks at Dehumidifier Systems,LLC." -Paul B. Pennsylvania
    Took less than a Half Hour to Have it up and Running
  • 5
    I was unsure how customer support was gonna be at first. But Thank You for being an "A PLUS" company. I'm glad I chose your company.
    “A PLUS” company
  • 5
    "We have installed the IW25-4 In-Wall dehumidifier and quite frankly, I love it.  It is the perfect solution, works great and was easy to install.  I am very happy with your product!" -Christopher L.  
    The Perfect Solution
  • 5
    "We bought an Innovative Dehumidifier for our restaurant in the Summer of 2020 and due to the fact that it has performed so well when we had humidity issues with our home this summer we reached out again and were quickly offered a solution and product. The team at at Innovative is outstanding and solutions oriented and go the extra mile to make sure the what was offered and purchased meets the demands after installation. Outstanding job, thank you."
    Solutions Oriented
  • 5
    "You guys are great to work with. Great product, great delivery all around, from customer service to getting the dehus to projects on time, with no damages from shipping. Easy install and great performance. I felt right at home talking with Leah and Brian when I was introduced to the new and improved dehu." -Mr. Jones President / Contractor Multifamily Industry Purchasing Since 2012
    Easy install and great performance.
    Mr. Jones - President/ Contractor
  • 5

    "I am pleased to inform you that I have had a positive experience regarding all aspects of the dehumidifier; performance of the IW25 unit has surpassed my expectations with regard to ability to extract moisture in cool(er) ambient temperatures.  I truly wish there were more US companies with the manufacturing attention to detail and level of customer care and concern that Innovative Dehumidifier has provided.  I'll be spending my money with the Innovative Dehumidifier Company the next time I have the need. 

    Thanks again!" Regards, Travis M. Electrical Engineer
    Surpassed my Expectations…
    Travis M.- Electrical Engineer
  • 5
    "In working with Innovative Dehumidifiers, I was thoroughly impressed with their knowledge. Not only about the product operation, but the installation and specifications. It was a pleasure working with them. And, we have a very satisfied customer. Thank you very much!"
    Superior Customer Service and Assistance
  • 5
    "We have been very pleased with the IW-25. They are easy to install, efficient, quiet, and provide a nice finished look. They provide permanent dehumidification with basically no required maintenance."
    Easy to Install
  • 5
    "The install of the unit was very easy. So far I am more than pleased with the unit and customer service experience I've had with your organization."
    Install of the Unit was very Easy
  • 5
    "We love the units over the competition.  They are quieter, more efficient, smaller, and operate cooler therefore keeping our units cooler for our tenants."
    Quieter, More Efficient, Smaller
  • 5
    "The IW-25 is clearly my first choice for dehumidification when an installed, economical, low maintenance and finished looking solution needs to placed… [Innovative Dehumidifier’s] customer service is hands on- they really know construction. It shows in the design and efficiency of this unit…"
    First Choice for Dehumidification

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Innovative Dehumidifiers Innovative Dehumidifier Systems, LLC, Dehumidifying Equipment, Ocean Isle Beach, NC
Intertek ETL Listed

Innovative Dehumidifier Systems, Llc.
6260 Ocean Highway W
Ocean Isle Beach, NC 28469

Direct: (910) 579-3348
Fax: (910) 579-4412

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